ThorSlots Privacy Policy

At ThorSlots, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website or use our services. Our platform is operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. By using ThorSlots casino, you acknowledge that you have read and understood this policy. If you have any questions, we encourage you to contact us before continuing to use our services.

Who We Are

We are Jumpman Gaming Limited, the operator behind ThorSlots. We are licensed and regulated by the UK Gambling Commission (account no. 39175) for customers residing in Great Britain, and by the Alderney Gambling Control Commission for customers located outside Great Britain. We take our regulatory obligations seriously, and our data protection practices are aligned with the requirements set out under applicable UK and international law, including the UK GDPR and the Data Protection Act 2018.

Information We Collect

When you register an account or use our services at ThorSlots, we may collect the following categories of personal data:

Full name, date of birth, and contact details including email address and phone number
Residential address and proof of identity documents for verification purposes
Financial information, including payment method details, deposit and withdrawal history
Login credentials and account preferences
Gameplay data and transaction history related to your use of our casino
Device information, IP address, and browser type when you access our platform
Communications you send to us, including support requests and complaints submitted to complaints@jumpmangaming.com

We collect this information directly from you when you register, make a deposit, or contact our support team. We also collect certain technical data automatically when you browse our website.

How We Use Your Information

At ThorSlots, we use the information we collect for a number of legitimate purposes, including:

Creating and managing your player account
Processing deposits and withdrawals in GBP through your chosen payment method
Verifying your identity and age to comply with our licensing obligations
Providing customer support via live chat, email, and our on-site contact form
Detecting and preventing fraud, money laundering, and other illegal activity
Sending you promotional communications about our bonuses and offers, where you have consented
Complying with our legal and regulatory obligations under UK Gambling Commission requirements
Improving our website, game library, and overall user experience

Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

Contractual necessity — processing is required to fulfil our obligations to you as a registered player
Legal obligation — we are required to process certain data to comply with our licensing conditions and anti-money laundering regulations
Legitimate interests — we process data to improve our services, prevent fraud, and maintain the security of our platform
Consent — where you have given us explicit permission, for example to receive marketing communications

Cookies and Tracking Technologies

Our ThorSlots website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

Essential cookies — necessary for the site to function correctly
Analytics cookies — help us understand how visitors interact with our platform
Marketing cookies — used to deliver relevant promotional content and track the effectiveness of our campaigns

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of our website.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors and banking partners who handle your financial transactions
Identity verification and fraud prevention service providers
Game suppliers and software providers whose titles appear in our library, including Microgaming, NetEnt, Pragmatic Play, Blueprint Gaming, and Play'n GO
Regulatory authorities, including the UK Gambling Commission, where required by law
Our parent company, Jumpman Gaming Limited, and its affiliated entities operating sister sites under the same licence

All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to keep records for a minimum of five years following the closure of your account. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Under UK data protection law, you have the following rights in relation to your personal data held by us:

The right to access a copy of the data we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your data, subject to our legal obligations
The right to restrict or object to certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us through the live chat available Monday to Friday, 9am–4pm, or email us at complaints@jumpmangaming.com. We will respond to your request within the timeframes required by applicable law.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our ThorSlots platform uses industry-standard encryption and access controls to safeguard your information. Despite these measures, no online system can guarantee absolute security, and we encourage you to use a strong password and keep your account credentials confidential.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our ThorSlots casino services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our support team via live chat on the website (Monday to Friday, 9am–4pm), through our on-site contact form, or by emailing complaints@jumpmangaming.com. We are here to help and will respond to your enquiry within two business days.

Content updated: July 13, 2026